Slugging Espressos

In the last couple days, I’ve had the pleasure of visiting three top Portland cafés: Coffeehouse Northwest, Extracto and Barista Alberta. If we were talking about baseball (and the season is just around the corner), these three cafés would be comparable to the 1927 Yankees (the famed “Murderer’s Row”). In other words, I was expecting a great lineup of espressos.

At Coffeehouse Northwest I ordered both of the espressos on grind (the famous flight), each roasted by Sterling. The first, from Los Piajos de Tolima (from Colombia), was impressive. If I were scoring it for a barista competition, I would give it high marks in many categories. The appearance of the crema was shiny and consistent, the persistence and consistence very good (thick and lasting). The taste was well-balanced—sweet, sour and bitter elements all came through in a way that was pleasant. A sweet plum flavor punctuated the first sip. Its tactile balance, or mouthfeel, was superb. It had lots of body but still fit comfortably inside my mouth.

After enjoying the Colombia, I took the second leg of the flight, to Rwanda. The coffee, grown by the Coko cooperative, was also roasted by Sterling.  The crema had an even color with a light sheen, but it was a little on the thin side. When I sipped it, I immediately noticed the differences in mouthfeel compared to the first. It was very heavy and syrupy. The acidity was the most prominent of the flavor components, although it did not overpower the others. The coffee left an aftertaste of toasted popcorn (where some of the kernels had been on the bottom of the pan too long, adding some caramelized flavors to the mix). Overall, very good but not quite as good as the first.

At Extracto , the single-origin espresso I tried was a Kimel peaberry from Papua New Guinea. Savory, savory, savory—that’s how it tasted. The barista said the earthiness should really stand out. He wasn’t kidding. The thick espresso had the bite of a fresh rosemary leaf or green tomatoes. The bitter element stood out a touch more than the sweet or the sour, but all three were present, so it was fairly balanced.

My second Extracto espresso was the blend on grind (unfortunately, I forgot to ask the name). Like the previous espresso, it was also very thick and syrupy. Cocoa notes came through in the first sip and caramel flavor about halfway down the cup. The espresso left an aftertaste kind of like a Twix candy bar (without adding any sugar).

A couple blocks away, at Barista Alberta, I headed back to South America and ordered a single-origin Peru Cevasa, roasted by Stumptown. A quick visual inspection gave the coffee good marks – it had an even, shiny reddish crema (a small blond stripe in the middle would cost it the “excellent” rating in competition). The first sip was bright, but the brightness quickly backed off. Flavors of green apple washed across my palate. Although the espresso seemed heavy at first, it did not linger, quickly dissipating and leaving a clean mouthfeel behind. 

Looking at the box score, the cafés went 5 for 5 with two home runs (the Colombia and the blend at Extracto).  Not even the most feared lineup in the history of baseball could do that every day. I tip my hat to a job well done. 

Ristretto Nicolai

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If you are someone who really likes coffee, the opening of a new specialty café in town is big news. On a quiet Sunday morning, Jinsu Lee (who shares a passion for good coffee and café experiences) and I went on a mission to find the new Ristretto Roasters café. Having not spent much time in that part of Northwest PDX, we were unsure about where to go, especially when we arrived at a large brick building with “Schoolhouse Electric Company” painted on the side. The multi-story brick structure looked like an old factory. It was surrounded by industrial and commercial buildings, with no houses or condos in sight. A freight train grumbled heavily by as we pulled up to park.

At first, we saw no indications of the café. After a bit of hesitation and wandering around in the street, though, we noticed the RR sign on the sidewalk. We were at the right spot after all.

Walking in, my first impression of the café was Wow – beautiful! Who would have thought a great café would exist here?

According to Ryan Cross, distribution manager for Ristretto (who happened to be working as a barista that day), the Schoolhouse Electric building was indeed an old factory, but it had served as an office building for several years, stuffed full of low ceilings and claustrophobic cubicles. No longer. The developer completely gutted the building for the renovation, throwing out the cubicles, getting rid of the false ceilings, and pulling plaster off the walls to expose the brick underneath. The space now has the feel of a cathedral, a cathedral of coffee.

The large windows that used to provide light for factory workers’ days now gives the café a light, open feel. The bright, airy feel of the café is juxtaposed against the imposing power of the massive wood pillars and beams that give strength to the space.

Accelerated Development, the same company that designed Coava’s Grand Avenue café space, also designed the new Ristretto Roasters café. You can see some similarities in the modern-retro-industrial chic design. It is an example of industrial elegance.

A shiny new La Marzocco Strada espresso machine sits on the  gracefully curved coffee bar, gleaming under the warm lights hanging overhead. Behind the bar, a legion of six(!!!) grinders stood ready to grind. Three were dedicated to coffees for pourovers, three were for espressos – one blend, one single-origin, and one decaf. A plethora of choices for most coffee drinkers, but a coffee wonderland for a pursuer of great coffee.

I tried two different coffees. The first was a pourover of a natural-processed coffee from El Salvador. The deep, fruity aroma preceded the sweet, medium-bodied coffee. The second coffee was an espresso of an East Timorese coffee. It was rather savory.

In addition to drinking coffee, we also got a lesson on some of the finer points of barista know-how. Cross gave us a close-up view of how the Strada works. The Strada is a high-tech machine with accurate temperature and pressure controls. The variable control paddles on the Strada are very sensitive, allowing the barista to precisely control the pressure, speed and intensity of the extraction. Cross showed us how he was pulling the espresso shots using a bottomless portafilter (no pour spouts). By taking off the spouts, he made it easier to spot any “channeling” through the filter.

Channeling is the phenomenon where water passes through the puck in small “channels” instead of filtering evenly through the coffee. One way to envision channeling is to think of the ground espresso as if it were the soil in a garden. When you water a garden, you want the water to sink evenly into the soil. Otherwise, the water will run together and form a trench (channel) in one part of the garden. The excess water washes the soil away and you lose both water and nutrients when this happens.  

Baristas want the water to evenly pass through all of the ground espresso in order to produce an extraction that pulls out the best flavors inside the coffee. When coffee channels, too much water passes through the grounds too quickly, causing overextraction in that part of the puck. Pulling a shot with a bottomless filter gives the barista a quick visual check on the evenness of the grind and the tamp. He or she can see if the coffee is coming out from one part of the bottom of the filter or if it is coming out evenly.

The new café shares a space with the Schoolhouse Lighting Company, a home décor store that takes used industrial equipment and gives it a new twist, fashioning it into usable home décor. Ristretto’s décor blends seamlessly into the space.

The café seemed isolated from any residential neighborhoods, farther away from houses than cafés usually are. Cross explained that when the building’s developer held an event to celebrate the renovation, Ristretto ran a pourover bar to serve coffee for the event. The developer was impressed, and he encouraged Ristretto’s owners to set up a café there, setting the wheels in motion. Northwest Portland residents should be glad they did.

Is that a card catalog over there under the bench?

Ristretto on Nicolai would make a great stop for coffee if you are in the Northwest area. The space is beautiful and the coffee, some of Portland’s finest. Not everyone who goes in will want to learn about the intricacies of the espresso extraction process, but everyone who visits the newest Ristretto will be able to sit and enjoy great coffee in a beautiful space. 

Vitals
Address: 2181 NW Nicolai, Portland, OR  97210 (map)
Phone: 503-227-2866
Hours: Monday-Friday 6am-6pm
            Saturday 8am-6pm
            Sunday 8am-4pm
Coffee: Ristretto
Wi-Fi? Yes, I believe so.
Recommendations? Ask what’s on grind…
Website: www.ristrettoroasters.com

The Sensuality of Great Coffee

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It is no surprise that people love to drink coffee. The café experience touches all of the five senses, deeply.

Sights

We are attracted to beautiful things, and coffee is no exception. A great café encounter begins with an opening glance. Upon entering a shop, our eyes inform us of the quality of the coffee that is to come.

Seated at a corner table, we observe the café surrounding us. A skilled barista works efficiently behind the bar, her hands moving deftly between machine, milk and cup. She gently sways the milk pitcher as she pours its contents into the espresso, casting delicate sepia-toned rosettes on the surface of a latte. Velvety foam rests on top of a cappuccino, blanketing the drink like a down comforter on a cold winter morning. The thick, brown crema on the surface of an espresso glistens with the flavor oils trapped inside it.

On the pour-over bar, steady-handed baristas pour delicate, even streams of water in smooth spiral patterns, coaxing out the complex flavors contained in the mahogany-colored grounds. At one end of the bar, a vacuum pot sits on top of the counter, a throwback to an earlier time in this modern setting. Brought to life by a brilliant orange infrared lamp, tiny bubbles cling to the side of the pot as the water heats up, glowing in the neon light. When the temperature breaks the boiling point, the pot transforms into a cauldron of angry lava, bubbling and bursting on the surface.  The vacuum pot mesmerizes all who gaze upon it and curious customers cannot help but stare in awe.   

Smells

Coffee has a bouquet of fragrances that attract people to it, and a good café delights your olfactory senses with the smell of freshly-ground coffee. The aroma is sweet and fruity, smoky and earthy. When the barista grinds a new batch of beans for the brewer, a wave of aroma washes out across the café. The smell envelopes you, enticing your taste buds in anticipation of the first sip of a freshly-brewed cup.

Sounds

Beans rasp loudly as they fall from brown paper bags into the grinders’ hoppers. The grinder whirrs aggressively, growling out the fresh coffee into the basket below it. A loud thud reverberates through the café as the barista knocks spent espresso out of the portafilter Steam bursts out of the wand into the milk with a thump, then hisses and whooshes as it whips the milk into a cloud of frenzied bubbles.

Nearby, a miniature metal spoon scrapes the side of a ceramic cup, clinking softly as it mixes sugar into espresso. In some cafés, the din of a bulky black roaster dominates, and customers must raise their voices to be heard by the people across the table from them. Lovers longing to whisper secrets or engage in quiet conversation content themselves to communicate with their eyes and expressions. Coffee beans pop and crackle as they flow out of the roaster’s drum, each bean still burning inside. They calm quickly, as fresh air pulled by powerful fans is drawn across them.

Touch

Your hands gently cradle a cup that is too hot to hold securely. The crema of an expertly-poured shot of espresso is silky smooth, lightly coating your mouth with a delicate film of flavor that keeps the memory of the coffee on the tip of your tongue. When you lift a cappuccino to your mouth, your lips note the warm smoothness of the ceramic mug, followed by the billowy softness of the milk. It is like burying your face in the soft, warm crook of a lover’s neck. The flavors of a full-bodied French press coffee swell inside the mouth, continuing to expand even after the coffee has long since disappeared.

Taste

The climax of the coffee experience is the moment when the coffee finally reaches your mouth. Single-origin coffees can be refreshingly simple, with notes of stone fruits or berries or citrus. Blends are more complex, defined by the regions from which they came. Certain coffees are earthy, like the leaves that cover the ground in the fall. Other coffees are chocolaty and luscious. Some remind you of nothing more than coffee, but the flavor brings back something from your past, perhaps time spent with an old friend. Great coffee, whether it is brewed, poured or combined with milk delights the taste buds, sends them into ecstasy.

Sensory and sensual—both words describe the ideal café experience. Coffee satisfies the craving that began when you walked into the café, or perhaps when you rolled out of bed with coffee on your mind. It stimulates your senses and sometimes, even your soul.

Expensive Water

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One of the phrases you hear in the service industry is “the customer is always right.” I disagree. Without a doubt, there are some customers who are wrong. However, retail businesses need to remember they are in the image business and try to build goodwill with both current and future customers whenever they can. Sometimes they succeed, and other times they fail. Here are a couple examples:

Today, I was sitting in a café that I regularly frequent when a woman walked in the front door and asked the barista, “How much is a cup of water?”

Without hesitating, the barista answered, “It’s seventy-five cents for the cup.”

The woman appeared to be hoping the water would be free, so unsurprisingly, she did not buy it. With a curt “thank you,” she turned and walked out the door. As a frugal consumer myself, I don’t blame her. I would balk at paying that much for a cup of water.

Trying to figure out how annoyed the woman was, I watched her as she returned to the parking lot, where her husband was waiting for her with a stroller (and, I assume, a small child).

From my perspective, the barista should have given the woman a cup of water. A woman walking around the neighborhood with her husband and a stroller likely lives nearby and could turn into a repeat customer. The barista’s response was an example of being “penny wise, pound foolish.” The cost of a cup is insignificant compared to what a loyal customer would spend in the future. However, I doubt the woman comes back anytime soon.

Somewhat ironically, a man came in a few minutes later, pleading for help.

“I know that restrooms are only for customers, but could I please use the bathroom?” he politely begged.

The barista nodded in assent and pointed him to the back of the store. This time, she didn’t figure it was necessary to hold the line on the rules.

The stories illustrate what Seth Godin would call  the “scarcity mindset” versus the “abundance mindset.” In the first case, the barista acted as if the cups were scarce and that by giving one away she would hurt the business. She missed an opportunity to help the woman (and maybe create a loyal customer). The second time around, the barista bent the rules to be generous with the customer, even if he did not buy anything. He was careful to thank the barista on the way out, and it appeared he was leaving with a good impression of the café.

Each of the two customers came in asking for essentially the same thing (something for nothing). The barista had the opportunity to build goodwill with both people who came into the cafe, but only did with one. She might think that being successful 50% of the time is good enough, but there are a lot of cafés out there competing for business, and whether or not “customers are always right,” they certainly think they are.  Treat them well—your business will prosper.

Thatcher’s Coffee (Vancouver, WA)

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Out and about, I stopped by Grand Central recently. That’s Grand Central, the Vancouver shopping center, and not Grand Central, the kick-ass Portland bakery. I was in Vancouver for a meeting and needed to do some printing beforehand at the FedEx Office store. After I got my printing done, I had an hour before the meeting, so it was time to look for coffee (free time=coffee time). As I was about to pull out of the parking lot, I saw a sign for Thatcher’s Coffee.

Hmm, I thought. Do I stop in and check out another new place, or should I head up the street to my regular stop?

Most of the time when I stop in Vancouver for coffee, I go to Paper Tiger. Zachary Gray and his team have great coffee, and the location is close to where I work. Thus, I do not have a lot of incentive to go someplace else.

Furthermore, I tend to be biased against shopping center cafés—they often lack the character that smaller shops have, and the coffee can be a disappointment. Shopping centers have high rents, and café owners face the temptation to cut corners on the coffee to improve margins.

Notwithstanding, I remembered that sometimes you can be surprised by the quality of coffee you find in unexpected locations.

Ultimately, I decided to stop and try the café—the allure of exploring a new place was just too much to resist.

Books plus coffee = Love (awww!)

When I opened the door to the cafe, an aroma of caramelized butter and sugar hit me. It was clear Thatcher’s was a popular place—the café was full of people and quite loud—but my impression was that any place that smelled like a cinnamon roll was probably not a “coffee place.”

Dismissing my chances of getting good coffee, I was just about to leave when I glanced over at the back wall and noticed a familiar sight. Several brown paper coffee bags with orange and white labels sat on a shelf. Was that Ristretto Roasters coffee? Indeed it was. The familiar double-R logo stood out across the room.

Well, then. Maybe I should stay.

I took my hand off the door and stepped into line.

Waiting in line gave me the opportunity to look around the café. The café had a very light, bright feel, especially in the morning. Fifteen feet of glass windows rise up towards the ceiling on the south side of the cafe, allowing the morning sunlight to pour into the café. As the café noises echo around off of the high ceilings, smooth concrete floors and exposed wood paneling, the sound grows, magnifying the morning din of the café.

The source of the sugary smell turned out to the large trays of homemade granola that had just come out of the oven. Their aroma filled the café, from one end to another, overpowering the smell of coffee.

Stronger than the coffee

One interesting feature of the café is that it sits in the flight path of the Vancouver airport. From my seat, I looked up once and saw a bright yellow Cessna swooping in toward the café, or so it appeared. The plane looked like it was going to land on the roof, it was so low. If you had small kids with you at the café, the passing airplanes would keep them entertained.

The dark chocolate notes stood out as I slurped and sipped my way to the bottom of the Beaumont Blend espresso. You could tell that the barista treated the coffee with respect.

Overall, my visit to Thatcher’s turned out better than I thought it would. The café might not be the “coffee place” that Ristretto’s Portland cafés are, but you can still enjoy your coffee and, if you are so inclined, eat some homemade granola to satisfy your morning hunger.

The bottom line? Thatcher’s makes a good stop if you are already at Grand Central.

Earth-friendly, too

Leaving the Grand Central parking lot, I met a Stumptown delivery van coming in. I thought to myself, is there a Stumptown café here too?

Maybe Grand Central is just a Portland shopping center masquerading as a Vancouver one, but I’ll have to figure that out another time.

Vitals
Address: 104 Grand Blvd.,  Ste 100 Vancouver, WA 98661 (map) 
Phone: 360-258-0571
Hours: Monday-Friday 6am-6pm

            Saturday 7am-6pm
            Sunday 7am-5pm
Coffee: Ristretto Roasters
Recommendations? Get there early for a seat
Website: http://thatcherscoffee.net/